Whether the conversation you’re about to have is relaxed, unexpected or difficult, it’s important to begin in the right way. If you can, leading a conversation with the end goal in mind is important, and particularly helpful if it’s a tricky conversation. So, how do you do that?
Communication difficulties are normal in business and it’s important to recognise the issues so that you can move towards a solution. According to our recent survey, many businesses are doing that, with 92.5% of the high-level staff we asked, telling us that they are actively looking for solutions. But many of these solutions aren’t working.
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