Whether the conversation you’re about to have is relaxed, unexpected or difficult, it’s important to begin in the right way. If you can, leading a conversation with the end goal in mind is important, and particularly helpful if it’s a tricky conversation. So, how do you do that?
It can’t be understated just how important it is to listen. In fact, at times, being silent and not saying a word can be more impactful for a conversation than talking.
Communication difficulties are normal in business and it’s important to recognise the issues so that you can move towards a solution. According to our recent survey, many businesses are doing that, with 92.5% of the high-level staff we asked, telling us that they are actively looking for solutions. But many of these solutions aren’t working.
Being able to connect, contribute and collaborate for business helps us to move forward. All of this, and so much more, is achieved through clear and concise communication that, if we’re honest, we often take for granted.
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