Stop conflict
& poor communication
Discover how to diffuse tension and have productive conversations.
Eliminate frustrating conversations Learn easy methods to achieve more in meetings and conversations. Deal with distraction and act with purpose Dial back the drama and regain focus on what’s really important.

Reduce stress and increase productivity
with Better Conversations.

Better Conversations was developed by a team that might have started out sounding a lot like yours. Conflict, misunderstandings and frustrations were rife. They got in the way of us being a happy, focused and profitable business. We tried lots of different approaches until we found one that worked. And now we’ve decided to share it.

We learned the hard way, so you don’t have to. Our experience showed us that the solution to better conversations had to be practical and simple, otherwise it just wouldn’t be effective. Here are a few of the things you’ll take away from your time with us:

Key Benefits

How to notice yourself and others making assumptions, and discover the hidden gold in everyday discussions

The 3-part secret to tough conversations which will bring harmony to even the most difficult situations

Why how we’re feeling affects how we communicate and think, with some simple techniques to help you be at your best

The 3 basic positions we take in any conflict, and understand how that impacts on conversations and how they go

Powerful tools you can use every day to make life smoother and more connected

Course Details

What and who is the course for?

Better Conversations is suited to anyone or any team that wants to free themselves from the confines of poor communication. If you’re ever faced with frustration, confusion, conflict or conversations that fail to achieve their objectives, we can help. We developed Better Conversations for people in the business world who need to work with others to perform well in their roles, but you’ll find the benefits apply just as well in your personal life.

Why does it work?

We tried various courses, books and expensive consultants until we stumbled across the approach that we still use within the business today. The one we want to share with you. Based on the Clean Language approach developed by the late David Grove, and further developed by Caitlin Walker, it’s so simple and easy to use, literally anyone can do it. And in Better Conversations we don’t just tell you what to do, you actually practice doing it using real world examples.

What does it consist of?

Module 1

State management: Why what we feel makes a difference

Emotions can have a huge impact on conversations. In this module we’ll work through a simple model to help you understand your emotional state. By the end of the hour you’ll be able to identify it, label it, communicate it and realise the impact that it has on conversations before they even start.

Module 2

Assumptions: Increasing our awareness of their existence and impact

The human brain is an incredible thing. The level of detail it can invent in the absence of, or sometimes even in spite of evidence is staggering. In this module you’ll become aware of assumptions you and others may unconsciously be making and explore their potential impact on communication.

Module 3

The drama triangle

Understand the drama triangle model, the different positions that you and others may occupy on it and how drama spreads with unforeseen consequences. See how awareness of what’s happening and managing your state allow you to move out of drama and into a better conversation.

Module 4

Questions of enquiry

Language is incredibly powerful and used right, it can dial back difficult situations and allow you to communicate in a really effective way. Discover a few simple questions that can instantly diffuse drama and get to the heart of any issue without emotions and assumptions muddying the water.

Module 5

Bringing it all together

In this module we’ll bring our full Better Conversations toolkit together and practice using it so we’re fully comfortable using the new techniques we have at our disposal. This is also a great time to address any remaining questions you might have.

Take the next step toward your personal and professional goals

Join from the comfort of your home or office, we meet over the Internet.

The course is delivered in 5 modules of 60 minutes. They’re a mixture of instruction and practice, you’ll notice the time passes quickly! You’ll also be able to contact us between sessions with questions and get some practical “fieldwork” to practice, if you’d like.

You need a computer, a headset or headphones and a microphone, and an Internet connection. We recommend you join us from a quiet place where you have privacy and no distractions.


10:30 – 11:30 BST UK Time

Friday 11th September 2020


10:30 – 11:30 BST UK Time

Tuesday 15th September 2020


10:30 – 11:30 BST UK Time

Friday 18th September 2020


10:30 – 11:30 BST UK Time

Monday 21st September 2020


10:30 – 11:30 BST UK Time

Friday 25th September 2020


10 Tips For Better Conversations

Try out these simple tips that you can implement today and start seeing the impact they can have on your ability to communicate more effectively with others.