Case Studies

Learning to ask questions in the right way

I’ve always felt I was a reasonable communicator, I’ve always been able to build rapport with people to get stuff done but I felt I could probably learn more about how to listen effectively, not just to the words but all the other non verbal cues too.

I loved how hands on the course was, how everything was introduced and the fact that it was quite visual when we were talking about the models. I liked that there were stories to bring things to life and that we got the opportunity to practice what we’d just learned.

I appreciated that we had quite a small group who I really got the chance to get to know and connect with.

Learning to ask questions in the right way and not to weaponise them unintentionally, that’s really valuable.

Even when I make a mistake and get a conversation wrong, it helps to have these learnings so I can unpick what happened and what I should have done differently.

Some of the questions we learned were brilliant. They were so powerful but so simple, it was easy to add them to my toolbox. I can use them as easily with the kids as with colleagues.

It would have been great to have my whole team on the course. I can really see the value in being able to explore how we feel, what we mean and what we’re trying to say with a common frame of reference and vocabulary.

Robert, Technical Programme Manager, Financial Services
The online format felt natural and we had breakout rooms which were very well organised.
In any business that involves people working together, you’re going to have communication issues, misunderstandings, people getting a bit emotional at times, especially when the pressure is on.
The course showed good, practical ways of managing that better than you might have done, both how you deal with other people and how you conduct yourself.

I had a particularly tough conversation coming up towards the end of the course that I’d been putting off and dreading, but by using what I’d learned it went better than I’d ever imagined.

This led to a situation where I could confidently put the person concerned onto a development plan for promotion, as opposed to maneuvering them for exit from the business.

Learning to question my own assumptions was really valuable, as was learning to really understand what’s going on in a situation before you start to make judgements about who might be right or wrong.

Peter, MD, Material Handling Equipment

Learning to take a step back

I work remotely for a US firm and I haven’t met a lot of my colleagues face to face. I wanted to use the course to discover what the difference might be between what you think you’re saying and how someone else interprets it.

The way the course was organised, I quite quickly felt open, confident and able to share experiences with people.

Because you go to different break out rooms with different people you share that experience with them and get to know them. The organisers made it a very safe space to share experiences and ask questions.

I had a particular challenge communicating with one colleague and what we learned about the different places you can be in your brain and the different factors that can influence that allowed me to better understand them. Taking time to think about where I am and to try and understand where they might be, rather than reacting instantly and emotionally over instant messaging has really helped. It’s helped with the kids too, for the same reasons.

Looking at how things are said, how they’re interpreted, and the impact that has actually had, not what was originally said has really helped.

Learning to take a step back and how to get others to do the same, that’s really helped us as a team to focus on solving the problem together, not taking what anyone has said personally.

Emilie, Wholesale Business Development Manager, Healthcare

My team is a real mixed bag of personalities and I decided to do the Better Conversations course to see if I could improve how I was able to connect with them and get them to perform at their best for more of the time.

The course was really well organised and very engaging right from the start. I felt it was a totally safe space to share my experiences and practice my fledgling skills.

I had a particularly tough conversation coming up towards the end of the course that I’d been putting off and dreading, but by using what I’d learned it went better than I’d ever imagined.

This led to a situation where I could confidently put the person concerned onto a development plan for promotion, as opposed to maneuvering them for exit from the business.

All the insights I gained were startlingly unexpected and so simple. I could put them into practice straight away, so I started to see a difference in my communication before the course was even finished.

Emma, MD, Business Services
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