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Training is a vital part of the development of people, without it, a business can never hope to grow and expand into new markets or directions.

They say that it takes two to tango and when it’s come to a conversation, it’s clear that it’s a phrase that fits the description perfectly.

Whether the conversation you’re about to have is relaxed, unexpected or difficult, it’s important to begin in the right way. If you can, leading a conversation with the end goal in mind is important, and particularly helpful if it’s a tricky conversation. So, how do you do that?

Communication difficulties are normal in business and it’s important to recognise the issues so that you can move towards a solution. According to our recent survey, many businesses are doing that, with 92.5% of the high-level staff we asked, telling us that they are actively looking for solutions. But many of these solutions aren’t working.

Being able to connect, contribute and collaborate for business helps us to move forward. All of this, and so much more, is achieved through clear and concise communication that, if we’re honest, we often take for granted.

Chances are if you're reading this, you're lucky enough to work alongside some reasonably intelligent professionals. So, why is it that these responsible, capable adults struggle to communicate effectively? There are a huge number and variety of reasons that communication is really difficult, but here are a few of the big ones:   We are …

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